State Farm Insurance Review

State Farm is one of the most popular car insurance companies in the United States, providing coverage to millions of drivers across the country. As with any insurance provider, it’s important to carefully evaluate State Farm’s policies and customer service to determine if it’s the right fit for you. In this article, we’ll review State Farm’s car insurance offerings, including its coverage options, pricing, and customer satisfaction ratings.

State Farm ranks as the second-best car insurance company in the US News Best Car Insurance Companies of 2023 rating, with a score of 4.2 out of 5.0. The company also received an overall satisfaction score of 80 out of 100 in a NerdWallet survey conducted online in June 2022. While these ratings are a good starting point, it’s important to dig deeper to fully understand the pros and cons of choosing State Farm as your car insurance provider.

In this article, we’ll examine State Farm’s car insurance policies in detail, including its coverage options, pricing, and discounts. We’ll also take a closer look at customer reviews to gain insight into the company’s customer service and claims handling. Whether you’re a current State Farm customer or considering switching to the company, this review will provide you with the information you need to make an informed decision about your car insurance coverage.

Coverage Options

State Farm offers a wide range of coverage options for their auto insurance policies. Here are some of the coverage options available:

• Bodily injury liability: This coverage pays for damages if you are at fault in an accident and someone is injured or killed.
• Property damage liability: This coverage pays for damages if you are at fault in an accident and damage someone else’s property.
• Collision coverage: This coverage pays for damages to your vehicle if you are at fault in an accident.
• Comprehensive coverage: This coverage pays for damages to your vehicle that are not caused by an accident, such as theft, vandalism, or natural disasters.
• Uninsured/underinsured motorist: This coverage pays for damages if you are in an accident with someone who does not have insurance or does not have enough insurance to cover the damages.
• Medical payments: This coverage pays for medical expenses if you or your passengers are injured in an accident, regardless of who is at fault.
• Rental car reimbursement: This coverage helps pay the cost of renting a replacement vehicle while your car is in the shop.
• Travel expense coverage: This coverage helps pays for meals, lodging, and transportation if you’re in an accident more than 50 miles from home.

State Farm also offers a few additional coverage options that you can add to your policy:

• Emergency road service: This coverage provides 24/7 roadside assistance if you have a flat tire, run out of gas, or need a tow.
• Rideshare coverage: This coverage extends your personal auto insurance policy to cover you while you’re driving for a rideshare company like Uber or Lyft.
• Steer Clear program: This program is designed for drivers under 25 and offers discounts for completing a safe driving course.

It’s important to note that not all coverage options are available in all states, and the cost of your policy will depend on which coverage options you choose and other factors such as your driving record, age, and location.

Discounts

State Farm offers a variety of discounts that can help drivers save money on their car insurance premiums. Here are some of the discounts that are available:

• Drive Safe & Save: State Farm’s usage-based insurance program allows drivers to save money by monitoring their driving habits. Customers who enroll in the program can receive discounts of up to 30% based on their safe driving habits.
• Good Driving Discount: Drivers who maintain a clean driving record for a certain period of time may be eligible for a discount on their car insurance premiums.
• Multiple Vehicle Discount: Customers who insure more than one vehicle with State Farm can receive a discount on their premiums.
• Multiple Line Discount: Customers who have other types of insurance policies with State Farm, such as homeowners or renters insurance, may be eligible for a discount on their car insurance premiums.
• Student Discount: State Farm offers a generous discount of up to 25% for students who maintain good grades.
• Accident-Free Discount: Customers who have been accident-free for a certain period of time may be eligible for a discount on their car insurance premiums.

It’s important to note that not all discounts are available in all states, and eligibility requirements may vary. Be sure to ask your local State Farm agent about which discounts you may be eligible for.

Cost

State Farm’s auto insurance rates are known to be cheaper than its competitors’ rates by an average of 44%, based on the quotes gathered by ValuePenguin. The average cost of State Farm’s full coverage is around $104 per month or $1,250 per year, according to Insuranks.

State Farm offers a variety of discounts to its policyholders, including safe driver discounts, accident-free discounts, and vehicle safety discounts. They also offer a Drive Safe & Save program that allows drivers to save up to 30% on their premiums by using a mobile app to track their driving habits.

State Farm also offers a unique program called Steer Clear, which is designed for drivers under the age of 25. The program provides resources and tools to help young drivers improve their driving skills and earn discounts on their premiums.

While State Farm’s rates are competitive, it’s important to note that the cost of auto insurance can vary significantly depending on factors such as location, age, driving record, and the type of vehicle being insured. It’s always a good idea to shop around and compare quotes from multiple insurers to ensure you’re getting the best rate for your individual needs.

Customer Service

State Farm has a reputation for providing excellent customer service. According to a customer survey conducted by US News & World Report, State Farm earned a score of 4.2 out of 5, ranking second among the Best Car Insurance Companies of 2023. State Farm also has above-average scores in each of the categories measured, including customer service.

State Farm offers several options for customers to reach out for assistance. Customers can contact State Farm through self-service features, phone, email, or mail. The company’s website is user-friendly and provides a wealth of information, including a comprehensive FAQ section that answers many common questions customers may have.

State Farm’s mobile app is highly rated, with a customer review score of 4.7 out of 5.0 stars on Google Play based on over 140,000 State Farm insurance reviews and 4.8 out of 5.0 stars in the App Store based on more than 650,000 reviews. The app allows customers to manage their policies, file claims, and connect with customer service representatives.

State Farm’s customer service representatives are knowledgeable and helpful, according to many customer reviews. The company also offers a 24/7 claims service, allowing customers to file claims at any time of the day or night. Overall, State Farm’s customer service is a major selling point for the company, and customers can expect to receive prompt and professional assistance when needed.

Claims Process

State Farm offers a variety of options for filing and managing claims. You can file a claim online, through the mobile app, or by calling their 24-hour claims hotline at 800-SF-CLAIM (800-732-5246).

Once you file a claim, State Farm will assign a dedicated claims representative to your case. This representative will guide you through the claims process and keep you updated on the status of your claim.

If your car needs repairs, State Farm offers a Select Service program that connects you with a network of pre-screened repair shops. You can also choose to use any repair shop of your choice.

State Farm also offers a variety of tools to help you manage your claim. You can check the status of your claim, upload photos and documents, set up direct deposit, and communicate with your claims representative online or through the mobile app.

Overall, State Farm’s claims process is straightforward and efficient. Their dedicated claims representatives and online tools make it easy to manage your claim and get your car back on the road as quickly as possible.

Pros and Cons

State Farm is a well-known car insurance company that offers a range of benefits to its customers. Here are some of the pros and cons of State Farm car insurance:

Pros

• Strong overall customer service and policy renewal scores, according to customers (source: USNews.com)
• Below-average annual rates for car insurance (source: USNews.com)
• Good discount opportunities for students and teens (source: Jalopnik)
• Usage-based insurance program that can help you save money on your premiums (source: Jalopnik)
• A++ financial strength rating from AM Best (source: Jalopnik)

State Farm’s strong customer service, affordable rates, and discount opportunities make it a popular choice for car insurance. The usage-based insurance program is also a great way to save money on your premiums if you’re a safe driver.

Cons

• Some customers have reported issues with claims processing and customer service (source: MarketWatch)
• Policy options may be limited in some states (source: NerdWallet)
• Discounts may not be available in all states (source: NerdWallet)

While State Farm has many benefits, some customers have reported issues with claims processing and customer service. Additionally, policy options and discounts may be limited in certain states, so it’s important to research your options carefully before choosing State Farm for your car insurance needs.

Final Verdict

After reviewing State Farm’s car insurance offerings, it’s clear that they are a solid choice for many drivers. With competitive pricing, strong customer service, and a tendency for lower-than-average premiums for high-risk drivers, State Farm is worth considering.

However, it’s important to note that premiums may vary depending on where you live and other factors such as age, driving record, and type of vehicle. It’s always a good idea to shop around and compare rates from multiple insurers before making a final decision.

Overall, State Farm’s car insurance options are a strong contender in the market, and their reputation for reliable service and customer satisfaction make them a trusted choice for many drivers.